An exit interview happens when someone has already decided to leave. The feedback is useful for the next person — but it's too late to help the one walking out the door. A stay interview flips that. You have it while someone is still there, still engaged, and still worth keeping.

Oxford Economics puts the average cost of replacing an employee earning over £25,000 at more than £30,000. Yet only 28% of organisations run stay interviews.

In this episode: when stay interviews are worth doing, when they're just another HR process adding noise, and what questions actually get useful answers.