In this episode, Sarah Ropek and Claire Cathcart tackle a challenge many business owners quietly face: what happens when your top performer is also your biggest culture problem?

They explore the real cost of overlooking difficult behaviour in high performers — from increased turnover and lost knowledge to the message it sends about what’s tolerated. Moving beyond avoidance and short-term thinking, they unpack how to approach the conversation, what evidence you need in place, and what to do if the behaviour doesn’t change, offering practical guidance for protecting both performance and culture.